Chankorogashi: I am a not resident of Hong Kong, what should I do if I die?
HSBC: May I know if you are at Hong Kong?
Chankorogashi: I don’t live in Hong Kong.
HSBC: I see. Chankorogashi, if you pass away one day, the account balance need to be transferred out and closed. And your heir need to bring the documents visit our branch to handle it.
Chankorogashi: What kind of documents should I bring to my relatives? If my relatives live outside of Hong Kong, can they reply by mail?
HSBC: Chankorogashi, all the documents will need to be verified via branch in person. In this case, you can consider to make the balance transfer out to your local bank, and then close the account when you are still able to manage the account.
Chankorogashi: understood. What should relatives bring on the day? They live outside of Hong Kong so I want accurate information.
HSBC: May I know if you would like to visit our branch for account closing?
Chankorogashi: Yes, if I die, the bereaved family will visit a branch office in Hong Kong.
HSBC: Yes. If you pass away someday, the heir need to visit our branch in person. You can visit the link below to know more about the procedure of deceased account: https://www.hsbc.com.hk/bereavement/
HSBC: The following documents are accepted as the proof of death:
1. Death Certificate 2. Certificate of Order Authorising Burial of Body* 3. Certificate of Order Authorising Cremation of Body*
*only applicable to customers who died in Hong Kong
Please bring along with the original documents to the branch for action.
Chankorogashi: Is it also mentioned if you died outside Hong Kong?
Chankorogashi: It’s difficult, I want to know the specific procedure.
HSBC: Chankorogashi, you can check the guidance on the website first. If you any enquiry towards it, you can contact our hotline for further assistance. May I know which type of HSBC account you hold so that I can provide you with the relevant hotline and shortcut? – Jade – Premier – HSBC One (formerly HSBC Advance) – Other